Terms of Use

Terms of Use

Last Updated: March 14, 2026

CB Air Conditioning and Maintenance (“Company,” “we,” “our,” or “us”) provides heating, ventilation, and air conditioning (“HVAC”) services throughout the State of Hawai‘i. These Terms of Use (“Terms”) apply to all services and communications with our Company, including phone calls, emails, website submissions, and SMS/text messaging through A2P-registered numbers.

By requesting information, scheduling service, submitting a form through our website, or communicating with us, you (“Client,” “you,” or “your”) agree to these Terms.

1. Services Provided

We provide residential and commercial HVAC services throughout the State of Hawai‘i, including but not limited to:

HVAC system installation

Air conditioning repair and replacement

HVAC maintenance and inspections

Ductwork installation and repair

Thermostat installation and configuration

Indoor air quality solutions

Emergency HVAC services

We do not conduct online product sales through our website.

2. Estimates, Scheduling & On-Site Conditions

Service estimates are based on visible conditions and information provided by the Client.

Additional work or charges may be required if previously undisclosed issues are discovered, including but not limited to:

Electrical issues

Structural limitations

Refrigerant leaks

Hidden damage or improper prior installations

Service scheduling may be adjusted due to weather conditions, equipment availability, site access, or safety considerations.

3. Payments & Deposits

A deposit may be required for certain services, equipment orders, or installation projects.

Payment terms will be provided in the service agreement or estimate. Unless otherwise agreed in writing:

Payment is due upon completion of service.

Equipment installations may require staged payments.

Failure to make payment may result in service delays or cancellation of future work.

4. Client Responsibilities

The Client agrees to:

Provide safe and unobstructed access to the HVAC system and work area

Ensure pets and personal items are secured or removed from work areas

Inform the Company of any known issues with electrical systems, ventilation, or prior HVAC repairs

Failure to provide proper access or accurate information may delay service or require rescheduling.

5. Equipment, System Conditions & Limitations

HVAC performance may vary based on several factors outside of the Company’s control, including:

Existing ductwork conditions

Insulation quality

Electrical capacity

System age and prior installation quality

Environmental conditions and humidity

While we strive for optimal performance, we cannot guarantee efficiency improvements or system lifespan beyond manufacturer specifications.

6. Warranty & Service Limitations

Any warranties provided apply only to the Company’s labor unless otherwise stated.

Equipment warranties are typically provided by the manufacturer and are subject to their terms and conditions.

Warranty coverage does not include damage caused by:

Improper use or lack of maintenance

Power surges or electrical issues

Natural disasters or environmental conditions

Unauthorized modifications or repairs

7. Cancellations, Rescheduling & Delays

Clients may reschedule or cancel appointments with reasonable notice.

Deposits may be forfeited if:

Equipment has already been ordered

Materials have been purchased

Cancellation occurs within 48 hours of the scheduled service

The Company is not responsible for delays caused by weather, supply chain issues, safety concerns, or circumstances beyond our control.

8. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for:

Pre-existing damage or system defects

Indirect or consequential damages

Loss of business, comfort, or income due to equipment failure

Our maximum liability is limited to the amount paid for the specific service performed.

9. Photography & Marketing

Unless otherwise requested in writing, the Company may photograph completed projects or equipment installations for internal documentation and marketing purposes.

Photos will not include personal identifiers without permission.

10. Governing Law

These Terms are governed by the laws of the State of Hawai‘i, without regard to conflict-of-law principles.

11. SMS Messaging Terms (A2P Compliance)

By providing your phone number through our website, forms, or service requests, you consent to receive SMS/text messages related to:

Appointment confirmations

Service reminders

Scheduling updates

Technician arrival notifications

Estimates and service information

Customer support communications

Message & data rates may apply. Message frequency varies.

Opt-Out Instructions

Reply STOP to cancel SMS messages.
Reply HELP for assistance.

We do not sell or share personal data. Messaging follows A2P, CTIA, and carrier compliance guidelines.

12. Carrier Liability

The Company is not responsible for message delivery failures, delays, or errors caused by mobile carriers.

Message delivery may be affected by network availability, carrier policies, or device settings.

We are not liable for damages resulting from undelivered or delayed messages.

13. Age Restrictions

By using our services or providing your phone number for communication, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

14. Contact Information

CB Air Conditioning and Maintenance
Email: [email protected]
Phone: (808) 469-8663